A SMALL DEMO OF OUR MOBILE SOLUTIONS

The collector logs in, is authenticated and is then displayed a queue of collection cases;

The queue is drawn from the queue of the main collections system;

Relevant case summaries are downloaded to the mobile so that the collector can view and record action, even when not “on-line”;

The collector records the action taken and the next action planned;

The collector is then presented with a menu of further options;

One of the options is to get more details of the case from the system, if required;

Previous payment history can be viewed;

History of all previous interaction, including correspondence can be viewed;

The collector can make a request to send a pre-formatted letter, e-mail or SMS (done centrally as an additional option);

The collector can also enter a specific note for the record (this is not normally used because the action codes will cover most remarks);

All previously entered notes pertaining to a case can be viewed;

If payment is physically collected, then the receipt is recorded;

The collector can update all action taken back to the system when on-line;

At that time if any more cases have been queued they will be presented on the mobile phone.

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