MOBILE SERVICE - CONSUMER AND OFFICE EQUIPMENT

Companies that are in the business of servicing consumer products or office equipment use this system to receive and log in customers’ service requests and assign these requests to field engineers. The service engineer in the field can receive requests dynamically and record action taken and the next action planned so that turn-around time is reduced.

Benefits

• Service requests are attended to immediately, instead of having to resort to phone calls for intimating service engineers on the field
• The manager in an office can view work-load of any service engineer on the field
• The service engineer has all information regarding the equipment and its service history at his finger-tips and thus has a higher probability of rectifying the fault faster.
• If spares are consumed, the service engineer can register the parts used immediately so that they can be accounted for at the central office
• MIS on customer service is available on-line.

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