AccelServ is an intuitive, nimble and contemporary customer service portal, that is adaptive to various screen sizes, including smartphones. It is available on a browser as well as an app. Additionally, there is an integration with the call center, where assistance in the form of video, talk or text chat can be requested. Assistance can be given either through a human or chatbots with AI capabilities.
AccelServ is also integrated with Insurers’ Policy Administration Systems and all relevant back-end systems, and interfaced with multiple gateways, including payment, email and SMS gateways.