AccelDirect is a customer portal, enabled with artificial intelligence. A unique feature of AccelDirect is that apart from using a website that can be rigid, the customer can also interact with an artificially intelligent bot, along with an option to switch to a human agent if necessary. This bot enables a more flexible interaction and has the capability of handling complex business logic/workflows like buying an insurance policy, policy servicing, etc. Additionally, a back-end team can cross-sell to the customer, remotely, by sending them a link.
AI-based Chatbot - Available on a widget that can handle anything from simple queries to complex business logic like buying an insurance policy. The customer also has an option to switch and chat with a human agent.
Automated Underwriting - NUGGETTM is a rule engine which can be deployed at the back-end as an automated underwriting solution. Insurers themselves can very easily configure their own underwriting rules in the NUGGETTM. Upon underwriting, NUGGETTM provides instant recommendations.
Product Set-up - It provides a customized user interface (UI) as per the requirements. The required back-end infrastructure, including setup of UI, product configuration for benefit illustration, reflexive questionnaires and defined output templates are all built into the system.
FREDTM - It is an Enterprise Middleware which has a capability to interface with an insurance company’s core system (PAS) or any other systems that are being used for processing. It also has the ability to interface with multiple gateways.
Document Upload and Tagging - AccelDirect has a provision to upload documents and check their relevance by electronically tagging them.
Assisted Buying - The back-end team can cross-sell by consulting remotely. A link is sent and appropriate product solutions are recommended. On filling the needed information, the customers can easily generate a proposal online.