MOTOR VEHICLE INSURANCE SYSTEM  |
The system is used for organizing and implementing support to the existing Motor Insurance Premium collection process using a mobile phone as the primary front-end device. The mobile premium collection system receives renewal details from the backend system and queues cases to the individual field executive’s handset. The system also allows recording of accepted payment details / action taken and future action details. The system is also used for calculating the motor insurance premium for a vehicle based on certain variables, which will be entered by the user. The premium will be calculated in sync with the parameters set in the backend system.
Benefits
● Increase in Client Retention
- More calls per day, less time to close
- Less appointments missed (time scheduling)
- Increased customer reach
- Increase in reference business
- Increase in customer loyalty
● Increase in Employee Retention (less attrition)
- Increase in employee productivity
- Higher incentives
- No break in continuity with attrition; client follow up can continue; quick handover to successor
● Organizational Benefits
- Higher revenue and commissions
- Increase in client portfolio
- Reduced cost of operation / cost per policy; reduced paperwork, communication costs
- Online monitoring; able to monitor progress as it happens; take decisions / intervene on facts; reduce turn-around time
- Process improvements; minimize errors
- Improves customer experience