MOBILE MOTOR VEHICLE INSURANCE
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The system is used for organizing and implementing support to the existing Motor Insurance Premium collection process using a mobile phone as the primary front-end device. The mobile premium collection system receives renewal details from the backend system and queue’s cases to the individual field executive’s handset. System also allows recording of accepted payment details / action taken and future action details. The system is also used for calculating the motor insurance premium for a vehicle based on certain variables, which will be recorded by the user. The premium will be calculated in sync with the parameters sets at the backend system.
Benefits
- Increase in Client Retention
• More calls per day, less time to close
• Less appointments missed (Time Scheduling)
• Increased customer reach
• Increase in Reference Business
• Increase in Customer Loyalty - Increase in Employee Retention (less attrition)
• Increase in Employee Productivity
• Higher Incentives
• No break in continuity with attrition; client follow up can continue; quick handover to successor - Organizational Benefits
• Higher Revenue and Commissions
• Increase in Client Portfolio
• Reduced Cost of Operation / Costs per policy; reduced paperwork, communication costs and reduced duplication of work
• Online Monitoring; able to monitor progress as it happens; take decisions / intervene on facts; reduce turn-around time
• Process Improvements; minimize errors
• Improves customer experiences.